Heat Pump Services
Year-round comfort with energy-efficient heating and cooling.
Year-Round Comfort Solutions
A heat pump is one of the smartest investments a Middle Tennessee homeowner can make — it heats your home efficiently during cold winters and cools it just as effectively when summer arrives. At Reliable Comfort Services, our team brings 50+ years of combined experience helping Murfreesboro, Smyrna, La Vergne, and surrounding communities stay comfortable in every season with reliable heat pump systems.
Whether you need emergency repair when your system fails, want to upgrade to a high-efficiency model, or are ready to start preventative maintenance on an existing unit, our certified technicians have the expertise to keep your heat pump running at peak performance. We're LG Pro Dealers with deep knowledge of the latest heat pump technologies, including ductless mini-splits and ducted systems.
Why Choose Us
Our team brings over 50 years of combined HVAC experience to every Middle Tennessee home. We've built our reputation on showing up on time, diagnosing correctly, and delivering solutions that last — backed by our commitment to doing right by the customer.
Heat pumps require specific knowledge and calibration expertise. As an LG Pro Dealer, we have direct access to the latest heat pump training, factory parts, and technical support. This translates to faster diagnostics, more accurate repairs, and confidence that your system is installed to manufacturer specifications.
While we specialize in LG systems, our technicians are equally proficient with heat pumps from Mitsubishi Electric, Carrier, Trane, Ruud, Goodman, and Tempstar. Whatever brand you own, we can service, maintain, and repair it with equal competence.
We hold a Tennessee Mechanical (HVAC) and Refrigeration Contractor License, full bonding and insurance protection, and an A- rating from the Better Business Bureau. These credentials back up the accountability and workmanship behind every job.
As an approved contractor in the Tennessee Valley Authority's Energy Right Quality Contractor Network, we prioritize efficiency and cost savings. This means our heat pump recommendations and installations are grounded in real energy science — long-term efficiency, not short-term upsells.
Heat pump failures don't wait for business hours. When your system stops working during a cold snap or heat wave, we're available for emergency repairs. Our technicians carry common parts and diagnostic equipment to get your system running again quickly.
Free, No-Obligation Estimate
Ready to explore what a new heat pump installation would look like for your home? Or need repair service for your existing system? We'll schedule a no-obligation site visit to assess your home's heating and cooling needs, answer your questions about equipment options, and provide a clear estimate.
Or explore our related services:
Our Process
We start by understanding your home’s unique heating and cooling needs. Our technician evaluates your current system (if applicable), noting performance issues, energy efficiency, and any comfort complaints. For new installations, we perform a detailed load calculation to determine exactly how much heating and cooling capacity your home needs. For repairs, we diagnose the specific issue affecting your system’s performance.
Our assessment includes understanding your home’s insulation, ductwork condition, and any zones that don’t heat or cool well. We also discuss your comfort goals, energy bill concerns, and budget for the project. This comprehensive evaluation ensures we recommend the right solution for your specific situation.
Based on our assessment, we present your options clearly. For installations, we discuss SEER ratings, HSPF efficiency, warranty terms, and long-term operating costs. Our LG Pro Dealer status means we can offer current LG models, but we also present options from Mitsubishi Electric, Carrier, Trane, Ruud, and Goodman so you understand the trade-offs between different brands and efficiency levels.
For repairs, we explain what’s wrong, what needs to be fixed, and provide upfront pricing. We discuss whether repair makes sense versus replacement, considering the age and condition of your system. Financing options from Wells Fargo, TVA Financing, and Synchrony make upgrading more affordable than many homeowners expect.
Before installation or major repair work begins, we prepare your home to ensure a smooth process. This may involve disconnecting the old system, preparing the outdoor unit location, routing new refrigerant lines to code, or upgrading electrical capacity if needed. We review the work plan with you in advance so there are no surprises on service day.
For maintenance and minor repairs, preparation involves gathering the right parts and tools for your specific system. We stock common heat pump components and refrigerants so most service calls can be completed in a single visit. Our goal is to minimize disruption to your daily routine while ensuring quality work.
On service day, our certified technicians arrive with everything needed to complete the job. For installations, we set the outdoor unit with proper clearances, install the indoor air handler, connect refrigerant lines using proper evacuation and charging procedures, wire the thermostat, and test every component. For repairs, we replace faulty components, test system operation, and verify proper performance.
Our service team communicates with you throughout the day so you understand what’s happening. When work is complete, we perform a comprehensive startup sequence: cycling through heating and cooling modes, verifying thermostat operation, testing safety shutdowns, and checking airflow. We take pressure and temperature readings to verify the system operates at design specifications.
Before we leave, we spend time with you to ensure you understand how to operate your heat pump system. We demonstrate thermostat operation, explain the difference between heat pump and auxiliary heat modes, discuss filter replacement schedules, and outline basic maintenance. We answer any questions and leave you with all documentation for future reference.
We also explain the importance of annual maintenance — regular tune-ups keep your heat pump running efficiently in both heating and cooling seasons, catch minor issues before they become failures, and keep your warranty valid. Our maintenance plans make staying on schedule easy and offer repair savings if issues arise.
Protect Your Heat Pump Investment
Once your heat pump system is installed, staying on top of maintenance is the key to reliability and efficiency. Annual tune-ups keep your system running efficiently in both heating and cooling seasons, catch minor issues before they become failures, and keep your warranty valid.
Our maintenance plans make staying on schedule easy — and they offer repair savings if issues ever do arise.
Getting more years out of your investment
Prevention of unexpected breakdowns during peak heating and cooling seasons
A clear, documented record of system condition that informs smart repair and replacement decisions
Improved system efficiency and lower monthly energy bills
Identify any conditions that could pose a hazard to your home or family
Measure how well your system is actually operating under current conditions
Honest, documented assessment of the current state of your equipment
Available to qualifying homeowners through the TVA program
Catch small problems before they become expensive repairs or emergency breakdowns
Financing Your Heat Pump System
A new heat pump system is a significant investment, but financing options shouldn’t force you to wait. We work with Wells Fargo, TVA Financing, and Synchrony to offer flexible terms that fit a new system into your budget.
There are no gimmicks and no pressure to finance. We discuss financing before you commit, so you can make the best decision for your home.
Straightforward financing through Wells Fargo, with a simple online application.
Contact Us to ApplyAvailable through participating utilities — convenient payments made right on your utility bill.
Contact Us to Check EligibilityFlexible financing through Synchrony to fit quality equipment into your budget.
Contact Us to ApplyReal Savings for Tennessee Homeowners
As a TVA EnergyRight Quality Contractor Network Member, Reliable Comfort Services Inc. can help Middle Tennessee homeowners access real money back through the TVA EnergyRight rebate program. These rebates represent a genuine opportunity to offset the cost of upgrading your system — or maintaining what you have.
Rebates toward high-efficiency HVAC system replacements
Incentives for upgrades that boost overall system efficiency
Rebates for replacing aging or leaking ductwork
Available to qualifying homeowners on annual maintenance
Ask us how to take advantage of what’s available in your area when you schedule service.
Protection You Can Count On
We stand behind our work and the equipment we install. Every new residential install can add an optional labor warranty of up to 10 years through a third-party program, and our LG Pro Dealer status includes a 12-year parts warranty on LG ductless systems — among the strongest coverage available. That’s how confident we are in the quality of our work.
Parts and major components are covered up to 10 years when the equipment is registered. We handle registration and keep your documentation. Coverage varies by equipment.
Available as an option on any residential unit we install, through a third-party program. If selected, it covers repair labor for up to 10 years — you choose whether to add it.
Included on LG ductless installations through our LG Pro Dealer status — one of the strongest coverage packages available. Applies to LG ductless equipment only.
Available on qualifying, select equipment only — if a major component such as the compressor or coil fails within the coverage period, the unit is replaced rather than repaired.
Customer Reviews
We provide heat pump services throughout the broader Middle Tennessee region. Contact us to confirm service availability in your area — we’re always glad to help a new neighbor stay comfortable.
Heat Pump Service Areas
We provide heat pump installation, repair, and maintenance throughout Middle Tennessee. From system evaluations and equipment selection to emergency repairs and annual tune-ups, homeowners across the region count on us for reliable heat pump services.
Answering Your Questions
A heat pump uses refrigerant to move heat — it extracts warmth from outside air (even in cold weather) and moves it indoors to heat your home, then reverses the cycle to cool in summer. Unlike furnaces that generate heat, heat pumps move heat rather than generate it, which makes them highly efficient and can significantly lower heating and cooling costs compared to traditional systems. Actual savings depend on your home, your existing system, and local energy rates.
Yes. Modern heat pumps work efficiently down to 5–10°F outside temperature. Middle Tennessee’s winters rarely reach that extreme. Even on our coldest days, a properly sized heat pump heats effectively. Backup resistance heating (auxiliary heat) engages automatically on the coldest days if needed, ensuring your home stays comfortable through any Tennessee winter.
Because a heat pump moves heat rather than generating it, a high-efficiency model can significantly lower heating and cooling costs compared to an older air conditioner paired with a furnace. Exact savings depend on your existing system, home insulation, and local energy rates. We can estimate your potential savings during a consultation.
A ducted heat pump works with your existing ductwork and central thermostat — replacing both AC and furnace in one system. A mini-split is ductless, with an outdoor compressor and one or more indoor wall-mounted units, ideal for adding comfort to specific rooms without ductwork. Both are heat pumps; the delivery method differs.
With proper maintenance, a quality heat pump runs reliably for 15–20 years. Regular tune-ups (once per year) extend lifespan and maintain efficiency. We’ll monitor your system and alert you when replacement approaches.
Yes. We handle replacement installations in existing homes (removing old AC/furnace systems) and new construction heat pump installations. We also help homeowners add ductless mini-splits to existing homes without major ductwork modifications.
Absolutely. We work with Wells Fargo, TVA Financing, and Synchrony to offer flexible financing options. A high-efficiency heat pump is a significant investment, but financing removes that barrier and lets you start saving on energy costs immediately.
We specialize in LG heat pumps as an LG Pro Dealer, and we install, repair, and maintain systems from Mitsubishi Electric, Carrier, Trane, Ruud, and Goodman. If you prefer a specific brand or already own one, we can accommodate that choice.
Our annual tune-up includes refrigerant level check, coil cleaning (indoor and outdoor), electrical component testing, capacitor inspection, filter replacement, and a full system performance test. Maintenance catches problems early and keeps your system running at peak efficiency.
Heat pumps work well in most homes, especially in Tennessee’s climate. They’re particularly effective if you’re replacing both AC and furnace, or if your current system is aging. We’ll evaluate your home’s insulation, existing ductwork, and heating/cooling patterns to recommend the right solution.
SEER measures cooling efficiency, while HSPF (Heating Seasonal Performance Factor) measures heating efficiency. Higher numbers mean better efficiency and lower operating costs. We help you understand these ratings and choose equipment that balances efficiency with your budget.
Yes. A ducted heat pump system can replace both your air conditioner and furnace, providing year-round heating and cooling from one efficient system. This simplifies maintenance, reduces equipment footprint, and often lowers energy costs compared to separate heating and cooling systems.
Yes. Most modern heat pumps are compatible with smart thermostats, which can optimize efficiency by learning your schedule and preferences. Smart thermostats can also manage auxiliary heat usage to minimize energy costs while maintaining comfort.
Heat Pump Services We Offer
From traditional split-system heat pumps to cutting-edge ductless mini-splits, we handle every type of heat pump installation, maintenance, and repair.
Looking to replace an old air conditioner and furnace with one efficient system? We help you select the right capacity and handle all installation details.
Explore Heat Pump InstallationYour heat pump isn’t heating, cooling, or cycling properly. We diagnose the issue quickly and fix it right. Emergency service available.
Explore Heat Pump RepairRegular maintenance maximizes efficiency and prevents winter and summer breakdowns. Our tune-ups include refrigerant checks and complete system evaluation.
Explore Heat Pump MaintenanceDuctless mini-split heat pumps are ideal for additions, bonus rooms, or zoned comfort. We design and install ductless solutions without ductwork.
Explore Mini-Split InstallationHeat pumps move air; we ensure that air is clean. Whole-home filtration, UV purification, and humidity control pair perfectly with your heat pump.
Explore Indoor Air Quality
Ready When You Are
Heat pumps represent the future of home heating and cooling — they’re more efficient, quieter, and more reliable than older split systems. Whether you’re ready to upgrade an aging AC and furnace combination, want to add ductless zone cooling to a home addition, or need emergency repair on an existing heat pump, Reliable Comfort Services is your trusted partner.
Our technicians are certified in heat pump installation, repair, and maintenance. We stand behind every job with 50+ years of combined experience and a commitment to your comfort. From your first call to installation and beyond, we explain what’s happening in plain language, offer honest advice about repair versus replacement, and treat your home with respect.
Join our maintenance plans to ensure your heat pump stays efficient and reliable year-round. We also provide commercial heat pump services for small business properties.