The Reliable Comfort Services team standing together in front of their service vans outside a Murfreesboro home

Package Unit HVAC Systems

Package Unit HVAC Systems in Murfreesboro, TN

Comprehensive heating and cooling solutions from single rooftop units.

A package unit HVAC system mounted on a rooftop, providing all-in-one heating and cooling for the home below.

All-in-One Heating & Cooling

Expert Package Unit Service & Installation

Some homes and light commercial buildings benefit from packaged HVAC systems — all-in-one heating and cooling equipment housed in a single rooftop or ground-level cabinet instead of separate indoor and outdoor units. At Reliable Comfort Services, we understand the unique advantages and maintenance needs of package systems. Whether you’re dealing with a package unit that’s not keeping your home comfortable, planning an upgrade to a modern, efficient model, or want to protect your investment with regular maintenance, our certified technicians bring the expertise package systems require.

We’ve been serving Murfreesboro and surrounding Middle Tennessee communities with package system repairs, installations, and maintenance, backed by 50+ years of combined team experience. Our technicians are trained and experienced across all major brands and understand the specific challenges package units face — from seasonal weather swings to the demands of multi-zone temperature control. If you have a package system, we know how to get it working right.

Why Choose Us

Why Murfreesboro Homeowners Choose Us for Package Unit Services

Specialized Expertise in Package System Design & Installation

Package units require specific knowledge about rooftop or ground-level mounting, ductwork configuration, and integrated heating-cooling operation. Our technicians understand the structural and mechanical complexities that make package systems unique, and we handle sizing, placement, and commissioning with precision.

Licensed Tennessee HVAC Contractors with Full Bonding

We hold a Tennessee Mechanical (HVAC) and Refrigeration Contractor License and are fully bonded and insured. Every package unit we work on meets code requirements and is installed or serviced to manufacturer specifications, giving you peace of mind and warranty protection.

Experience with All Major Package Unit Manufacturers

We service and repair package systems from Carrier, Trane, Ruud, Goodman, Tempstar, LG, and other leading brands. Tempstar is our primary install brand for package and split systems, while we continue to service the full range — rooftop units, ground-level units, single-stage and multi-stage systems.

BBB Accredited, A- Rated & TVA EnergyRight Member

Our Better Business Bureau A- rating and membership in the TVA EnergyRight Quality Contractor Network mean we maintain rigorous efficiency and service standards. When we recommend a new package system, it’s based on your climate, usage, and long-term energy savings — not just what sells fastest.

Emergency Service & Preventative Maintenance

Package units are the heartbeat of some homes; when they fail, comfort fails fast. We offer emergency repair — same-day when available — and preventative maintenance plans that catch issues before they become failures, keeping your system running year-round.

Flexible Financing for Package Unit Upgrades

A new package unit is a significant investment, but financing shouldn’t force you to wait. We work with Wells Fargo, TVA Financing, and Synchrony to offer flexible terms that make upgrading to a modern, efficient system affordable for your budget.

Expert Package Unit Service

Get Professional Package Unit Service Today

Whether you need emergency repair, routine maintenance, or are considering a package unit replacement, we’re here to help. Our certified technicians understand the unique requirements of rooftop and ground-level package systems and provide honest, professional service.

Or explore our related services:

Reliable Comfort Services branded service trucks parked outside a Murfreesboro home

Our Process

How Our Package Unit Service Process Works

1

We start by understanding your package unit’s current performance and any comfort issues you’re experiencing. Our technician inspects the rooftop or ground-level unit, checking for obvious signs of wear, damage, or maintenance needs. We examine the unit’s mounting, electrical connections, ductwork connections, and overall condition to get a complete picture of your system’s health.

Package units face unique challenges from weather exposure and integrated heating-cooling operation. We look for common issues like refrigerant leaks, clogged coils, electrical component wear, and ductwork problems that can affect both heating and cooling performance. This initial assessment helps us understand what your system needs most.

  • Inspect the package unit cabinet for weather damage, corrosion, or structural issues
  • Check electrical connections, controls, and safety devices for proper operation
  • Examine ductwork connections and look for air leaks that waste energy
  • Test thermostat operation and verify it’s communicating with the package unit
  • Review your comfort complaints and identify any problem areas in your home
  • Assess the unit’s age, maintenance history, and overall condition
  • Document any immediate safety concerns or urgent repair needs
2

Once we understand your system’s condition, we perform detailed diagnostics to identify the root cause of any performance issues. For package units, this includes testing both heating and cooling modes, checking refrigerant levels and pressures, measuring electrical amperage on motors and compressors, and verifying that all safety controls are functioning properly.

Package units integrate multiple systems in one cabinet, so problems can affect both heating and cooling. We use professional diagnostic tools to test each component systematically, ensuring we identify all issues — not just the most obvious ones. This thorough approach prevents return visits and ensures your system operates reliably.

  • Test heating and cooling operation under load to verify performance
  • Check refrigerant pressures and temperatures to identify leaks or charge issues
  • Measure electrical amperage on compressor, blower motor, and other components
  • Inspect heat exchanger (if gas heating) for cracks or corrosion
  • Test all safety controls, limit switches, and protective devices
  • Verify proper airflow and check for restrictions in the ductwork
  • Document all findings and explain what we discovered in plain English
3

After diagnostics, we explain exactly what’s wrong with your package unit and what it will take to fix it. We provide clear cost estimates for all necessary repairs and discuss whether repair makes financial sense or if replacement would be a better long-term investment. For older package units, we’re honest about the likelihood of future problems and help you make an informed decision.

Package unit repairs can range from simple filter changes and coil cleaning to major component replacements like compressors or heat exchangers. We prioritize repairs by urgency and cost-effectiveness, so you can address the most critical issues first if budget is a concern. We never pressure you into unnecessary work.

  • Explain all identified problems in terms you can understand
  • Provide written estimates for each repair with parts and labor broken down
  • Discuss repair versus replacement if your system is aging or has multiple issues
  • Prioritize repairs by urgency — safety first, then comfort, then efficiency
  • Explain warranty coverage on parts and labor for all recommended work
  • Answer all your questions about the repair process and timeline
  • Give you time to consider your options without pressure to decide immediately
4

Once you approve the work, our certified technicians perform all repairs using quality parts and proper procedures. Package unit repairs often require working on rooftops or in tight spaces, so safety is our top priority. We use manufacturer-approved parts when possible and ensure all work meets code requirements and manufacturer specifications.

During repair work, we protect your home and property, communicate with you about our progress, and test each repair thoroughly before considering the job complete. Package units integrate heating and cooling, so we verify that both modes operate correctly after any repair work.

  • Use proper safety equipment and procedures for rooftop or ground-level work
  • Install manufacturer-approved parts with proper torque specifications
  • Follow EPA refrigerant handling procedures for any refrigerant work
  • Test all electrical connections and verify proper voltage and amperage
  • Clean and inspect related components while the unit is open for service
  • Verify proper operation in both heating and cooling modes after repairs
  • Document all work performed and provide warranty information
5

After completing repairs, we run a full system test to ensure your package unit is operating correctly in both heating and cooling modes. We verify that temperatures are reaching set points, airflow is adequate throughout your home, and all safety controls are functioning properly. We also check for any issues that might have been masked by the original problem.

Before we leave, we discuss preventative maintenance that will help prevent future problems and extend your package unit’s life. Package units benefit from regular coil cleaning, filter changes, and seasonal tune-ups. Our maintenance plans make it easy to stay on schedule and can prevent many emergency repairs.

  • Run complete heating and cooling cycles to verify proper operation
  • Check temperature drop across cooling coil and temperature rise across heating elements
  • Verify that all zones in your home are receiving adequate airflow
  • Test thermostat operation and ensure it’s controlling temperature accurately
  • Explain what we repaired and how to prevent similar problems in the future
  • Recommend maintenance schedule based on your system’s age and condition
  • Provide emergency contact information and explain when to call for service

Protect Your Package Unit Investment

Maintenance Plans for Package Unit Systems

Package units face unique challenges from weather exposure and integrated operation. Regular maintenance prevents unexpected failures, extends system life, and maintains manufacturer warranty coverage.

Our maintenance plans include seasonal tune-ups, priority service calls, and savings on repairs — making it easy to keep your package unit running at peak performance year-round.

Residential Maintenance Plan Benefits

Extended Equipment Life

Getting more years out of your investment

Early Prevention

Prevention of unexpected breakdowns during peak heating and cooling seasons

Performance Evaluation

A clear, documented record of system condition that informs smart repair and replacement decisions

Improved Energy Efficiency

Improved system efficiency and lower monthly energy bills

What’s Included in Every Maintenance Visit

Safety Inspection

Identify any conditions that could pose a hazard to your home or family

Performance Evaluation

Measure how well your system is actually operating under current conditions

System Condition Review

Honest, documented assessment of the current state of your equipment

TVA EnergyRight $50 Rebate Per Unit, Per Year

Available to qualifying homeowners through the TVA program

Early Detection of Potential Issues

Catch small problems before they become expensive repairs or emergency breakdowns

Commercial Maintenance

We offer commercial maintenance programs for business owners and facility managers across Middle Tennessee. Keeping your commercial HVAC systems — whether RTUs, VRF systems, or chillers — on a regular service schedule protects your investment and reduces costly operational downtime.

Financing Your Package Unit Upgrade

Flexible Financing for Package Unit Systems

A new package unit is a significant investment, but financing options shouldn’t force you to wait. We work with Wells Fargo, TVA Financing, and Synchrony to offer flexible terms that fit a new system into your budget.

There are no gimmicks and no pressure to finance. We discuss financing before you commit, so you can make the best decision for your home.

How Financing Works

Wells Fargo Financing

Straightforward financing through Wells Fargo, with a simple online application.

Contact Us to Apply

TVA On-Bill Financing

Available through participating utilities — convenient payments made right on your utility bill.

Contact Us to Check Eligibility

Synchrony Financing

Flexible financing through Synchrony to fit quality equipment into your budget.

Contact Us to Apply

Real Savings for Tennessee Homeowners

TVA EnergyRight Rebates & Incentives

As a TVA EnergyRight Quality Contractor Network Member, Reliable Comfort Services Inc. can help Middle Tennessee homeowners access real money back through the TVA EnergyRight rebate program. These rebates represent a genuine opportunity to offset the cost of upgrading your system — or maintaining what you have.

Available TVA EnergyRight Rebates

Energy-Efficient Equipment Upgrades

Rebates toward high-efficiency HVAC system replacements

HVAC System Improvements

Incentives for upgrades that boost overall system efficiency

Duct Replacement Projects

Rebates for replacing aging or leaking ductwork

$50 Maintenance Rebate Per Unit, Per Year

Available to qualifying homeowners on annual maintenance

Ask us how to take advantage of what’s available in your area when you schedule service.

Protection You Can Count On

HVAC Warranties & Long-Term Protection

We stand behind our work and the equipment we install. Every new residential install can add an optional labor warranty of up to 10 years through a third-party program, and our LG Pro Dealer status includes a 12-year parts warranty on LG ductless systems — among the strongest coverage available. That’s how confident we are in the quality of our work.

Warranty Coverage Options

Manufacturer Parts Warranty (Up to 10 Years)

Parts and major components are covered up to 10 years when the equipment is registered. We handle registration and keep your documentation. Coverage varies by equipment.

Optional Labor Warranty (Up to 10 Years)

Available as an option on any residential unit we install, through a third-party program. If selected, it covers repair labor for up to 10 years — you choose whether to add it.

12-Year LG Parts Warranty

Included on LG ductless installations through our LG Pro Dealer status — one of the strongest coverage packages available. Applies to LG ductless equipment only.

No-Hassle Equipment Replacement (Up to 10 Years)

Available on qualifying, select equipment only — if a major component such as the compressor or coil fails within the coverage period, the unit is replaced rather than repaired.

Customer Reviews

Hear From Our Neighbors

Map of the Reliable Comfort Services HVAC service area across Murfreesboro and Middle Tennessee

Don’t See Your Town?

We service package unit systems throughout the broader Middle Tennessee region. Contact us to confirm service availability in your area — we’re always glad to help a new neighbor stay comfortable.

Answering Your Questions

Frequently Asked Questions About Package Unit Systems

A package unit houses both heating and cooling equipment in a single cabinet, typically mounted on a rooftop or at ground level against the home’s exterior. It’s all-in-one heating and cooling in one compact system, connected to your home’s ductwork for distribution. Package units are common in homes where space doesn’t allow separate indoor and outdoor AC units.

If you see a single large cabinet on your rooftop or against the side of your home (especially common in smaller homes, manufactured homes, or older construction), you likely have a package unit. A split system, by contrast, has a large outdoor condenser unit and an indoor furnace or air handler. When in doubt, call us for an inspection.

Common issues include refrigerant leaks (reducing cooling and heating capacity), clogged filters (restricting airflow and reducing efficiency), failed compressors, broken heat exchangers, electrical component failures, or damaged blower motors. Weather exposure on rooftops (sun, hail, ice) and ground-level corrosion can accelerate wear on package units.

We recommend annual maintenance before the cooling and heating seasons — ideally spring and fall. Regular maintenance helps prevent unexpected failures, extends system life, and maintains manufacturer warranty coverage. Our maintenance plans make it easy to stay on schedule.

Our tune-up includes coil cleaning (indoor and outdoor), refrigerant level check, compressor amperage test, electrical component inspection, filter replacement, blower motor check, ductwork inspection for leaks, thermostat verification, and a full system performance test under both heating and cooling modes.

Most package units run reliably for 12–18 years with proper maintenance. After 15 years, efficiency declines and repair frequency increases. If your system is aging, we’ll help you evaluate whether repair or replacement makes financial sense, especially considering modern, high-efficiency models.

Yes. We repair and maintain package systems from Carrier, Trane, Ruud, Goodman, Tempstar, LG, and other major manufacturers. Bring us any brand and we’ll diagnose and service it with expertise and professionalism.

First, check your thermostat and ensure it’s set correctly for heating or cooling depending on the season. Check your air filter — a clogged filter can prevent operation. If those steps don’t fix it, call us immediately for emergency service. Don’t run a package unit that’s not operating properly — it can damage the compressor.

Yes. We work with Wells Fargo, TVA Financing, and Synchrony to offer flexible financing plans. A new package unit is a significant investment, but financing removes the price barrier and lets you start saving on energy bills immediately with a modern, efficient system.

If your system is under 10 years old and repair costs are less than 50% of a new unit, repair usually makes sense. If it’s older than 15 years, has a history of repeated repairs, or the fix costs more than 50% of replacement, a new high-efficiency package unit is typically the better choice. We’ll give you the full picture to decide with confidence.

Modern package units can be very efficient, with SEER ratings comparable to split systems. However, older package units (especially those over 10 years old) tend to be less efficient than current models. If energy bills are a concern, we can evaluate your current system’s efficiency and discuss upgrade options.

Yes, most package units are designed to provide both heating and cooling from a single cabinet. They may use electric heat strips, gas heating, or heat pump technology for heating. This all-in-one design is one of the main advantages of package systems — simplified installation and maintenance.

The main difference is placement and accessibility. Rooftop units save ground space and are out of the way, but require safe roof access for maintenance. Ground-level units are easier to service but take up yard space. Both provide the same heating and cooling function — the choice often depends on your home’s design and available space.

Related Services

Complete HVAC Services for Your Home

From package units to split systems, we provide comprehensive heating and cooling services to keep your home comfortable year-round.

Package Unit Repair & Service

Emergency repair and diagnostic service for package units that aren’t heating or cooling properly. Same-day service available.

Explore Package Unit Repair

Package Unit Installation

New package unit installation and replacement with proper sizing, mounting, and ductwork integration for optimal performance.

Explore Package Unit Installation

Central Air Conditioning Service

Complete AC repair, installation, and maintenance for split system air conditioners and heat pumps.

Explore AC Service

Furnace & Heating Service

Gas and electric furnace repair, installation, and maintenance to keep your home warm and comfortable.

Explore Furnace Service

Indoor Air Quality Solutions

Whole-home filtration, UV purification, and humidity control to improve the air quality in your home.

Explore Indoor Air Quality
The Reliable Comfort Services team standing together, ready to provide expert package unit service.

Ready When You Are

Get Expert Package Unit Service Today

Whether you need emergency repair right now, are planning a replacement for next season, or want to add preventative maintenance to keep your package unit running smoothly, Reliable Comfort Services is ready to help. Our technicians are certified, we stand behind our work, and our team brings 50+ years of combined experience earning community trust by delivering results.

From your first call through installation and beyond, we prioritize your comfort and your budget. We explain what’s happening with your package unit in plain English, give you honest advice about repair versus replacement, and treat your home with the respect it deserves.

Join our maintenance plans to ensure your package unit is always ready when you need it — whether it’s the dead of winter or the peak of summer.