Legal
Privacy Policy
How Reliable Comfort Services collects, uses, and protects the information you share with us — including our text-messaging and calling consent practices.
Last Updated: June 1, 2026
This Privacy Policy describes how Reliable Comfort Services Inc. (“Reliable Comfort Services,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, contact us, or use our heating, cooling, and indoor air quality services. By using our website or submitting information to us, you agree to the practices described in this policy.
Information We Collect
Information you provide. When you submit a contact or estimate form, request service, or otherwise communicate with us, we may collect your name, phone number, email address, service address, and any details you include about your home or HVAC system.
Information collected automatically. When you visit our website, we may automatically collect your IP address, browser type, device information, pages viewed, referring URLs, and similar usage data through cookies and analytics tools.
How We Use Your Information
- Respond to your inquiries, schedule service, and provide estimates.
- Perform and follow up on heating, cooling, and indoor air quality work.
- Send appointment confirmations, service reminders, and account updates.
- Share promotions, specials, and maintenance reminders where you have consented.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect against fraud or misuse.
SMS & Calling Consent (Text Messaging)
By providing your phone number through our forms or to our team, you consent to receive phone calls and text messages from Reliable Comfort Services regarding your service requests, appointments, estimates, and related account communications, including through automated technology where applicable.
- Consent is not a condition of purchase. You are not required to agree to receive marketing texts in order to buy our products or services.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply depending on your mobile carrier and plan.
- To opt out, reply STOP to any text message at any time. You may continue to receive a confirmation that you have been unsubscribed.
- For help, reply HELP or call us at 615-410-6575.
We do not sell or share mobile opt-in information or consent with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.
Cookies & Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. We may use analytics services, such as Google Analytics, to help us measure traffic and improve performance. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.
Third-Party Services & Financing Partners
We work with trusted third parties that help us operate our website and serve our customers, including form-security tools (such as Google reCAPTCHA), review widgets, and analytics providers. When you apply for financing, your information is handled by our financing partners — including Wells Fargo, TVA Financing, and Synchrony — under their own privacy policies and terms. We encourage you to review those policies before applying.
How We Share Your Information
We do not sell your personal information. We may share information only as needed to:
- Provide services through trusted vendors and service providers who work on our behalf.
- Process financing applications with the partner you choose.
- Comply with applicable laws, regulations, legal process, or enforceable governmental requests.
- Protect the rights, property, or safety of our customers, our company, or others.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as needed to provide our services, maintain records of work performed, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights & Choices
You may request to review, update, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, call us at 615-410-6575 or use our contact form. We will respond consistent with applicable law.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
- Reliable Comfort Services Inc.
- Murfreesboro, TN 37130
- Phone: 615-410-6575
- Online: Contact form
Questions?
We’re Happy to Help
If anything in this policy is unclear, or you’d like to update or remove your information, give us a call or send a message. Our local Murfreesboro team will get back to you.
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